Ticketmaster president says queue placements arent randomized despite
previous claims, but its still not giving us music fans the explanation we deserve

Date:
Thu, 14 May 2026 14:00:00 +0000

Description:
The president of Ticketmaster says the company doesn't randomize queue positions, and he's dug the live music giant into a massive hole.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Ticketmaster's president has revealed that waiting line positions aren't randomized, contradicting a 2018 company post It's led music fans to believe that the company determines queue placements based on account activity It adds to the theory that Ticketmaster prioritizes scalpers and resellers over genuine fans Ticketmaster has found itself in yet another catastrophic sinkhole thanks to its president, who just dropped a massive bombshell about positions in queues.

For years, music fans have been told that queue placements on Ticketmaster
are randomized to give everyone a chance at scoring tickets to see their favorite artists. It turns out that the live music behemoth has been lying to our faces. A conversation on X between Ticketmaster president Saumil Mehta
and fan account @lexs_version sparked this, where Mehta replied to the
latters complaints about queue positions , claiming that he doesnt know where this notion that queue positions are random came from. You can read his full reply below. Latest Videos From You may like Jury finds Live Nation guilty of running an illegal monopoly in live music market Sonos' CEO reveals what's 'holding us back' from music streaming innovation Vocana President Neil Sheehan discusses the platform's independent-only streaming model I
appreciate this feedback. I dont know where this notion that queue positions are random came from. I have never said it, and I have asked internally and cannot find it written in help content etc.With that said, I do understand where you are coming from. Would it be possible May 13, 2026 According to Mehta, no such claim had been made by him or anyone at Ticketmaster, but he very quickly met his match when a slurry of accounts pulled up a 2018 post shared by the official Ticketmaster account page explicitly stating that
queue placements are randomly assigned (see below). Mehta has gone radio silent ever since, leaving us without an explanation.

This has sparked a new burning question: if Ticketmaster doesnt randomize queue placements and it doesnt matter what time you join the online waiting room, what criteria is Ticketmaster using to determine queue numbers? we got this notion from your company actually! pic.twitter.com/TyejU3OauW May 13, 2026 The hole is only getting deeper In the original X post that started it all, the user addressed the patterns in their waiting line positions when trying to purchase tickets for Ariana Grandes Eternal Sunshine Tour, claiming that they were placed around the 80,000 mark in every queue they joined. When they tried this on a separate account, every waiting room they joined placed them around the 20,000 mark resulting in an oddly consistent pattern of placements.

However, this is just one example, and apparently, these consistent queue placements are a common occurrence for a lot of people. This has opened a widespread investigation among music fans who are now pinning it down to one theory: account activity. Get daily insight, inspiration and deals in your inbox Sign up for breaking news, reviews, opinion, top tech deals, and more. Contact me with news and offers from other Future brands Receive email from
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This has led users to believe that accounts with higher activity tend to
score lower-numbered placements in Ticketmasters waiting line, giving them a better chance at purchasing tickets. For example, one user believes that the reason theyve managed to buy multiple tickets for a single tour is because they use their account to transfer out every ticket they buy to those who are attending the show with them. adding to this discourse - the reason i saw taylor and am seeing harry/olivia multiple times is my husbands ticketmaster account. he always get queue numbers below 2k, often in the hundreds. the
most notable activity on his account? the fact he transfers out EVERY TICKET HE BUYS https://t.co/PfgSIAQjLU May 13, 2026 Now, music fans are even more convinced that the company has been prioritizing scalpers and resellers all along because, if were basing this on account activity, accounts designed to scam others would need to spend a lot of time purchasing tickets and then going back through Ticketmaster to list them for resale, where they can get away with charging way above face value.

As a result, it means that Ticketmaster can potentially make more money on resale fees, while genuine music fans are left having to pay exorbitant
prices on resale tickets, or spend money on VIP tickets and other exclusive packages a.k.a: the types of tickets that are usually the only ones that are left because of their low demand.

It's still just a theory, and Mehta has neither confirmed nor denied if this is the case, but the longer Mehta stays silent, the more agitated and demanding customers become.

Ticketmaster has been under intense scrutiny since the Eras Tour fiasco , and it hasn't been long since Ticketmaster's parent, Live Nation, was deemed an illegal monopoly so Mehta's apparent slip-up really is the icing on the
cake. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/computing/websites-apps/ticketmaster-president-says- queue-placements-arent-randomized-despite-previous-claims-but-its-still-not-gi ving-us-music-fans-the-explanation-we-deserve


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