Best Western Hotels warns customers reservation data may have been spilled in breach

Date:
Tue, 12 May 2026 14:25:00 +0000

Description:
Unnamed attackers stole data on an undisclosed number of Best Western customers, meaning phishing emails could be on the way.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter BWH Hotels confirmed a cyberattack on April 22, 2026, stealing customer names, emails, phone
numbers, postal addresses, and reservation details Attackers exploited a flaw in a web app holding guest reservation data, but payment and bank details
were not affected Company took the app offline, engaged external experts, and urged customers to stay vigilant against suspicious communications BWH
Hotels, a major global hospitality chain operating thousands of hotels around the world, has confirmed suffering a cyberattack and losing sensitive
customer data.

In a data breach notification recently sent to affected individuals, the companys Chief Technology Officer (CTO) Bill Ryan said the attack was spotted on April 22, 2026. The crooks stole sensitive data, including peoples names, email addresses, telephone numbers, and postal addresses, of a yet undetermined number of people. Reservation details, including reservation numbers, dates of stay, and special requests, were also nabbed. Latest Videos From You may like Booking.com confirms reservation data breach Top Japanese hotel brand reveals cyberattack - Washington hotels hit by ransomware
Millions of hotel goers may have been exposed after hackers steal data and leak it on Telegram A warning to users The data was generated between October 14, 2025, and April 22, 2026, but it was left unclear how long the crooks lurked within BWH Hotels systems.

The unnamed attackers apparently found a flaw in a web application that
housed certain guest reservation data, but that information did not include payment or bank details.

"Upon discovering the incident, we immediately took the application offline and revoked the unauthorized access," Ryan told The Register in a written statement.

"We have engaged leading external cybersecurity experts to support our incident response efforts and to assist with the further strengthening of existing safeguards." Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners
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Ryan also urged its customers to be extra vigilant when viewing any
unexpected or suspicious communications about hotel stays.

If you receive a suspicious communication such as an unexpected email, text, WhatsApp message, or telephone call that asks for payment, codes, logins, or 'verification,' even if they reference a BWH Hotels property or an upcoming reservation, do not engage. Navigate to sites directly rather than clicking links, he stressed.

BWH Hotels is a global hotel group that serves as the parent organization for Best Western Hotels & Resorts, WorldHotels, and SureStay Hotels. It operates roughly 4,300 hotels across more than 100 countries, and earns more than $8.5 billion annually . The best antivirus for all budgets Our top picks, based on real-world testing and comparisons

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