Lloyds admits nearly half a million banking customers affected by account glitch exposing transaction data

Date:
Fri, 27 Mar 2026 09:58:47 +0000

Description:
Lloyds, Halifax and Bank of Scotland customers may remember that weird app glitch now we know a lot more.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Tech Radar Pro Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Become a Member in Seconds Unlock instant access to exclusive member features. Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. You are
now subscribed Your newsletter sign-up was successful Join the club Get full access to premium articles, exclusive features and a growing list of member rewards. Explore An account already exists for this email address, please log in. Subscribe to our newsletter Around 450,000 customers were affected by recent banking app glitch Lloyds has paid out 139,000 in goodwill payments to 3,600+ customers The Treasury Committee wants two further updates after one and six months As many as 447,936 banking customers may have had their data exposed, or seen other bankers' transactions, during a March 12 2026 IT
glitch affecting those using the Lloyds, Halifax and Bank of Scotland mobile apps, a report has confirmed.

New Treasury Committee findings note 114,182 users clicked into transactions that potentially allowed them to view sensitive information, like account numbers and National Insurance numbers. This led to the Chair of the Treasury Committee posing "a series of questions" to the Lloyds group, which has now shared more information on the glitch. Article continues below You may like TfL admits 2024 cyberattack may have affected over 10 million people
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know so far Top investment platform hit in data breach - over 1.4 million Betterment accounts exposed Lloyds glitch affected nearly 450,000 banking app customers A letter addressed by Consumer Relationships CEO Jasjyot Singh explained the glitch occurred between 03:28 and 08:08, caused by a software defect during an overnight system update. A fix was issued the same morning
it happened.

While transaction amounts, dates, payee information, account numbers, sort codes, NI numbers and references could all have been exposed, it seems that this exposure required near-simultaneous app access by different users so it was dependent on time of use as much as it relied on the glitch in the first place.

We now know that no unauthorized transactions or account access happened,
with no financial losses identified so far. The risk of financial fraud has also been deemed to be very low.

Regardless, Lloyds has paid out 139,000 in compensation to 3,625 customers in acknowledgement of the distress or inconvenience caused. Singh said this type of goodwill payment would be made under usual circumstances anyway for any inconveniences, and it not just a direct result of this particular glitch.
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The Treasury Committee has now requested further one-month and six-month follow-up reports from the bank to ensure that the incident was contained and has not affected customers. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds. Make sure to click the Follow button!

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Link to news story: https://www.techradar.com/pro/security/lloyds-admits-nearly-half-a-million-ban king-customers-affected-by-account-glitch-exposing-transaction-data


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