'We are continuing to monitor the situation closely': Crunchyroll investigating breach which reportedly stole data on 6.8 million users

Date:
Tue, 24 Mar 2026 22:10:00 +0000

Description:
A support agent's computer was infected with malware, giving a hacker 24
hours of play time inside Crunchyroll's network.

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Crunchyroll confirms cyberattack via third-party vendor Hacker accessed support agents Okta account, exfiltrated 8M tickets with 6.8 million emails Attacker demanded $5m ransom; company investigating, payment data not
directly compromised Anime streaming platform Crunchyroll has confirmed suffering a cyberattack and said it was currently investigating claims of
data theft.

A threat actor working for an unknown hacking group recently told BleepingComputer they had infected a support agents computer with malware and obtained access to their Okta SSO account for 24 hours. This agent,
apparently working for the Telus International business process outsourcing (BPO) company, had access to Crunchyrolls support tickets, which the attacker exfiltrated - and accessing Zendesk, they managed to pull eight million support tickets, allegedly containing 6.8 million unique email addresses. Article continues below You may like Major telco breach sees 6.2 million
users have personal info leaked - here's what we know so far Hackers say they have stolen 40 million Cond Nast Records - here's how to stay safe Sex toy firm hit by data breach - Tenga says hacker infiltrated systems, stole customer data Hundreds of compromised sites Other data apparently stolen in the attack include peoples usernames, login names, email addresses, IP addresses, general geographic locations, and the contents of the support tickets.

Payment information was not accessed, unless it was shared in the ticket.
They were also allowed to access other apps, such as Wizer, MaestroQA, Mixpanel, Google Workspace Mail, Jiro Service Management, and Slack.

Crunchyroll has confirmed the incident, and that it is looking into it.

"We are aware of recent claims and are currently working closely with leading cyber security experts to investigate the matter," Crunchyroll said. Are you
a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting
your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

"Our investigation is ongoing, and we continue to work with leading cybersecurity experts. At this time, we believe that the information is primarily limited to customer service ticket data following an incident with
a third-party vendor.

"We have not identified evidence of ongoing access to systems in relation to these claims. We are continuing to monitor the situation closely."

The publication claims the hacker tried to extort Crunchyroll for money, demanding $5 million in exchange for deleting the stolen data, but the
company did not respond to the offer. The best antivirus for all budgets Our top picks, based on real-world testing and comparisons

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Link to news story: https://www.techradar.com/pro/security/we-are-continuing-to-monitor-the-situat ion-closely-crunchyroll-investigating-breach-which-reportedly-stole-data-on-6- 8-million-users


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