Loblaw confirms data breach - Canadian retail giant says 'basic customer information' affected

Date:
Fri, 13 Mar 2026 17:35:00 +0000

Description:
Hackers access "non-critical part of the IT network" at Loblaw, and stole names, emails, and phone numbers.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Tech Radar Get the TechRadar Newsletter Sign up for
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now subscribed Your newsletter sign-up was successful An account already exists for this email address, please log in. Subscribe to our newsletter Loblaw confirms cyberattack exposing customer contact data Names, phone numbers, and emails stolen, but no passwords or financial info Stolen details could fuel phishing attacks despite being basic data Loblaw has suffered a cyberattack in which crooks stole customers basic contact information.

Loblaw notified customers today that it is investigating a data breach, it said. After identifying suspicious activity on a contained, non-critical part of its IT network, the company has determined that a criminal third-party accessed some basic customer information such as names, phone numbers, and email addresses. In response to the breach, the company said it secured its network and customer information, without elaborating further. Article continues below You may like Canada Computers & Electronics reveals data breach - customer data exposed, here's what we know Canada Goose confirms
data leak - around 600,000 customers thought to be affected LexisNexis confirms data breach, says hackers hit customer and business info Urging customers to be cautious Loblaw did say it had logged out all of its users who, to use the services again, will need to log back in. It stressed that passwords, health information, or credit card data, were not touched.

This is likely why it didnt reset peoples passwords, just logged them out.

Loblaw is Canadas largest food and pharma retailer, with approximately 2,500 stores, including supermarkets, pharmacies, banking kiosks, and apparel
shops, with plans of additional 70 locations this year. The company employs 220,000 people, and has an annual revenue of $45 billion.

While Loblaw described the stolen data as basic information, this is more
than enough for cybercriminals to launch convincing phishing attacks. By impersonating Loblaw employees, crooks can trick victims into sharing sensitive data, login credentials, and more, escalating what appears to be a basic and almost harmless attack. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news
and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

Therefore, customers are advised to be particularly cautious with incoming messages (email, SMS, social media) from people claiming to work for Loblaw. Phishing emails usually contain a sense of urgency, such as an expiring
offer, or an account that is about to be suspended or terminated.

So far, no one claimed responsibility for the attack, and the data has not been found on the dark web yet.

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Link to news story: https://www.techradar.com/pro/security/loblaw-confirms-data-breach-canadian-re tail-giant-says-basic-customer-information-affected


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