Flip's affordable NBN plan pricing doesn't mean you'll be left high and dry
if you ever need help

Date:
Thu, 11 Dec 2025 22:12:24 +0000

Description:
Finding an affordable and reliable NBN service is one thing, but can you be sure you'll get satisfactory support further down the line? This Aussie-owned telco stakes its reputation on it.

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With over 100 different brands to compare as of late 2025, choosing an NBN provider that you know will deliver a reliable and (perhaps even more importantly) affordable service can be a tricky feat. And even when you think youve found your ideal provider when it comes to speed and pricing, lingering questions can often remain. For example, if you run into any technical
hiccups with initial setup or in the future, can you be sure youll get the support you need?

One NBN provider that prides itself on ticking all the above boxes is Flip . The Australian-owned and operated telco isnt just a favourite of ours here at TechRadar, but its strong reputation for affordability and service has earned it numerous product of the year awards (from prestigious brands like Finder, WhistleOut and Mozo) as well as a legion of happy customers and theyre not shy about singing its praises. Heres why you should consider switching to
Flip for your home internet service and join thousands of other satisfied subscribers. Great value, first and foremost

Perhaps the main reason why were such fans of Flip is the sheer value it offers. Considering the vast majority of NBN providers now promise maximum plan speeds (or close to them), in our mind it makes sense to go with a provider thats competitive when it comes to pricing.

Flip has that covered, and then some especially right now, as its currently offering 8-month introductory discounts on two of its most popular speed tiers, NBN 25 and NBN 500. Generally speaking, when internet service
providers (ISPs) offer sign-up discounts on their plans they run for 6 months or less, but Flip is consistently committed to offering exceptional value,
and so its added an extra couple of months beyond the norm for even greater savings.

Moreover, these discounts come on top of Flips already affordable plan pricing, so even when the introductory discount comes to an end, you can be sure youre getting a super competitive rate for your NBN service.

The 8-month discount on the NBN 500 plan is particularly noteworthy, as it makes this newly released speed tier accessible to many. It costs just AU$69
a month for the first 8 months, before reverting to its regular ongoing price of AU$83.90 per month. The average monthly cost of an NBN 500 plan at the
time of writing is just over AU$93p/m, so in both instances, Flip is well below this benchmark figure.

Flip Fast Speed | NBN 500 / 500Mbps TES | AU$69p/m (first 8 months, then AU$83.90p/m ongoing)

An NBN 500 plan is, in our opinion, the best option for most Australian
homes, and Flips offering is particularly noteworthy due to its generous 8-month discount. The telco also promises maximum plan download speeds during the busier evening hours of 7pm 11pm. As mentioned above, both the intro
cost and ongoing cost are both well below the current average for this speed tier. View Deal

Flip Premium | NBN 25 / 25Mbps TES | AU$44p/m (first 8 months, then AU$59.90p/m ongoing)

For anyone seeking basic internet speeds, Flips NBN 25 plan has been our
go-to recommendation for as long as we can remember. Its simply unrivalled in our opinion, regularly being the outright cheapest of all providers we monitor. With the average cost of this speed tier being just over AU$72p/m, youre saving up to AU$28 each month a formidable saving, we think youll agree. View Deal

Whats more, Flip offers new customers a 14-day satisfaction guarantee whereby if youre not totally satisfied with the service youre receiving, youre free
to leave without charge. While its par for the course that NBN providers dont lock you into a contract, meaning youre free to leave after as little as 1 month, its uncommon to come across a completely risk-free, zero-cost
guarantee such as this.

Flip is a TechRadar preferred partner ( What does that mean? ) Support thats fast and friendly

In the majority of cases, you shouldnt run into any issues when you connect with Flip but this is technology were talking about, so as we all know its only natural if an occasional issue arises. With a Flip NBN service, youre never going to be left high and dry thanks to its professional, well-trained and friendly support team.

Technical support is available 7 days a week via phone, email and a self-service portal. You can also log a support request on Flips website and ask for a specific time and date for an agent to call you back no more waiting on hold for hours, or changing your plans to ensure you dont miss the call.

Flips commitment to providing first-class customer service goes further than
a list of contact methods, however. The telco ensures every member of its customer support team goes through a rigorous training program so that everyone has the same technical knowledge to offer resolutions to problems as quickly as possible. Not only does this mean that, in most cases, you wont need to have an issue escalated to someone higher up the chain, it also means youll speak to the same staff member until your issue is resolved.

Flips philosophy for its support team is that customers issues should be treated as if they were coming from a friend or family member meaning theyll seek to resolve any problems in a fast and fuss-free fashion, keep the customer apprised of any updates as they occur, and also follow-up after a case is closed to ensure it was resolved to the users satisfaction. Satisfaction, exemplified

And you dont need to just take our word for it. Flip has thousands of
positive user ratings on ProductReview.com.au . Thats especially noteworthy when you consider that most people will only leave a review when a product or service doesnt meet their expectations so just the fact that so many users have taken the time to leave a positive review for Flip speaks volumes.

Numerous satisfied customers have even taken the time to comment on the positive experience theyve had with the telco. Not only do many praise the internet service they receive, but even go so far as to thank the various
team members whove helped resolve their technical issues.

Whats perhaps even more encouraging is the variety of names that get mentioned. In our experience looking at reviews of other NBN providers, one
or two names tend to get mentioned at most. For Flip, multiple team members are given praise, highlighting how thorough and valuable the telcos ongoing training is when it comes to ensuring the technical team has the tools and knowledge to provide customers with first-class support. How to sign up

If youre keen to switch to an NBN provider that offers highly competitive
plan pricing, but still offers great customer service, head to the Flip website to view the full selection of NBN plans.



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Link to news story: https://www.techradar.com/computing/wi-fi-broadband/flips-affordable-nbn-plan- pricing-doesnt-mean-youll-be-left-high-and-dry-if-you-ever-need-help


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